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Presenter: Dražen Lučić

Title: The Roles of ICT and Digital Technologies in Economy Recovery during and after Covid-19 Pandemic – Experience from Croatian Chamber of Economy

Duration: 15 min.


Abstract: Digital transformation has affected public administration in Republic of Croatia as well. Many public services which Croatian government offers to the citizens are available via e-Citizens portal. The portal has been implemented in order to simplify and to speed up as well as to improve quality of communication between public administration with citizens. Additional public services are offered to the citizens via legal entities with public authorities in Republic of Croatia. Some of these services and connected to the portal e-Citizens through National Identification and Authentication System (NIAS) thus providing a high level of information security and privacy. Croatian Chamber of Economy (HGK) offers all their services, including 12 public authorities, via „Digital Chamber“, the Internet portal that is put in service at the end last year. Working remotely, together with “Digital Chamber”, enabled 530 employees HGK at 24 locations in Croatia and 6 more in the Europe and China to fully serve their customers during Covid-19 Pandemic, bearing in mind that the headquarter of HGK is in Down Town of Zagreb that is severe damaged by the earthquake on 22nd of March this year.


Biography: Dražen Lučić owns a PhD degree at Faculty of Electrical Engineering and Computing, University of Zagreb, Croatia. He was working at Ericsson for more than 20 years, mostly as manager and in Western Europe, eventually as Senior Sales Manager for a global telecommunication operator. After coming back to Croatia, from 2009 until 2019, he was an Executive Director and a President of the Council of Croatian National Regulatory Authority for Electronic Communications, Postal Services and Railway Services. Since 2019 he works at the Croatian Chamber of Economy as the head of Information security department. He is (co)author of more than 100 papers and articles which are published in media and presented at both international and national conferences.


Dražen Lučić, Ph.D.
Head of Information security dept.
Croatian Chamber of Economy
Zagreb, Croatia
gsm: +385 981677766 and +385 912440204

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